Shipping Policy

Last updated: August 2026

Thank you for shopping with KitPlug. We aim to process and dispatch all orders as quickly as possible. Please read the information below regarding the processing, delivery and tracking of your order.

Order Processing

Orders are typically processed and dispatched within 1–2 working days.

During particularly busy periods, including sales, product launches, Christmas and other peak periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where applicable.

UK Delivery

We offer delivery throughout the United Kingdom.

Estimated delivery times shown at checkout begin after your order has been dispatched.

Delivery estimates are provided as a guide and are not guaranteed. Occasionally, delays may occur with the courier that are outside of our control.

Where tracking is provided, customers can follow the progress of their delivery using the tracking information sent after dispatch.

International Delivery

We ship to a wide range of countries worldwide.

International delivery times vary depending on the destination, shipping service selected and local customs procedures.

Estimated delivery times displayed at checkout are estimates and may be affected by customs processing, local postal services and other circumstances outside of KitPlug's control.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the price of your order or shipping fee and are the responsibility of the recipient.

KitPlug does not control the amount charged by customs authorities and cannot predict whether charges will apply.

Customers are responsible for ensuring that products ordered from KitPlug can legally be imported into their destination country.

If an international parcel is refused or not collected due to unpaid customs or import charges and is subsequently returned to us, any refund will be handled once the parcel has been safely returned to KitPlug. Any non-refundable shipping, return or carrier charges may be deducted from the refund where permitted by applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error in your delivery address.

If the order has not yet been dispatched, we will do our best to update the address. However, we cannot guarantee that changes can be made once an order has entered the dispatch process.

We cannot guarantee successful delivery where an incorrect or incomplete address has been supplied.

Returned to Sender

If a parcel is returned to KitPlug because it could not be delivered, we will contact you once it has been received back.

Depending on the circumstances, we may be able to arrange redelivery. Additional postage charges may apply where the return was caused by an incorrect address, failure to collect the parcel, refusal of delivery or another circumstance attributable to the recipient.

Delayed Orders

Delivery estimates are not guaranteed delivery dates.

Delays can occasionally occur due to circumstances outside our control, including courier disruption, adverse weather, customs processing, strikes and unusually high delivery volumes.

If your tracking has not updated for an extended period or your parcel is significantly overdue, please contact us and we will assist you in investigating the delivery.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us with your order number.

Where appropriate, we will investigate the shipment with the relevant courier.

A parcel will generally need to meet the courier's criteria for being considered lost before a replacement or refund can be processed.

This does not affect your statutory rights.

Tracking

Where a tracked delivery service is used, tracking information will be sent to the email address provided when placing your order.

Please allow some time after receiving your dispatch confirmation for the courier's tracking system to update.

Delivery Confirmation

Where courier tracking records an order as delivered but you cannot locate it, please check:

• Around your property's designated safe places.

• With other members of your household.

• With neighbours who may have accepted the parcel.

• Any delivery photograph, GPS information or delivery notes provided by the courier.

If you are still unable to locate your parcel, please contact us as soon as possible so that we can assist with an investigation.

Separate Shipments

In some circumstances, orders containing multiple products may be dispatched separately. If this happens, you may receive more than one parcel and separate tracking information.

Contact Us

If you have any questions regarding shipping or an existing delivery, please contact KitPlug through the contact details provided on our website.

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.

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KitPlug
United Kingdom
www.kitplug.co